Technical support scam: Difference between revisions - Wikipedia


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==Unethical and fake "support" companies==

The great majority of the complaints and discussion about companies that cold-call and offer "technical support"<ref name=company>{{cite web |last=Hunt|first=Troy|title=Interview with the man behind Comantra, the "cold call virus scammers"|url=http://www.troyhunt.com/2012/05/interview-with-man-behind-comantra-cold.html|accessdate=18 April 2014}}</ref> report them as being not merely incompetent or ineffective, but actively dishonest, doggedly trying to convince the victim of non-existent problems by trickery, and when possible damaging a computer they gain access to.<ref name=mbam/><ref name="review1">{{cite web |title=YooCareiYogi DavyComplaint FakeReview service, destroyed computer, would not refund Colorado Springs ColoradoInternet|url=http://www.ripoffreport.com/rreports/YooCareiyogi/Coloradointernet/iyogi-Springs-Colorado-80903/YooCaredeceptive-Davymisleading-Fakehard-servicesell-destroyedjust-computerplain-woulddishonest-notsome-refundcity-Coloradoin-Springsindia-Coloradointernet-9633081228974|publisher=Ripoff Report}}</ref><ref name=review2>{{cite web |title=Reputation of guruaid.com|url=https://www.mywot.com/en/scorecard/guruaid.com|publisher=WOT}}</ref> Computer support companies advertise on search engines like [[Google Search|Google]] and [[Bing (search engine)|Bing]],<ref name=company/><ref name=adwords>{{cite web |title=How iYogi & Guruaid running tech support campaigns?|url=https://www.en.adwords-community.com/t5/Ad-Approval-Policy/How-iYogi-amp-Guruaid-running-tech-support-campaigns/td-p/256765|publisher=AdWords Community|accessdate=2 May 2014}}</ref> but some are heavily criticised, sometimes for practices similar to the cold callers. One example is the India-based company [[iYogi]], which has been reported by [[InfoWorld]] to use scare tactics and install undesirable software.<ref name=infoworld-iyogi1>

{{cite web |last=Cringley|first=Robert|title=The downward (dog) spiral: iYogi exposed|url=http://www.infoworld.com/t/cringely/the-downward-dog-spiral-iyogi-exposed-189712|publisher=InfoWorld|accessdate=3 April 2014|date=28 March 2012}}

</ref><ref name=infoworld-iyogi>